Banking Mandarin Speaking Junior Assistant Customer Service md

Mandarin Speaking Junior Assistant Customer Service Banking The Skills You'll Need:

Mandarin to a native level, relevant experience in Retail Banking or Financial Services.

Depending on experience.

Carries out retail and corporate business and continues to accelerate branch transformation, and provide excellent customer service to the clients and local communities. Along with other network branches, maintains a competitive edge and promotes the bank’s image and reputation in the UK, endeavours to achieve KPI/target set by HO, continues to enhance internal control and staff training, builds good culture within the branch whilst fully complying with the local regulatory requirements.

As a Junior Assistant Customer Service – Mandarin Speaking, you will be supporting generating business by providing excellent customer service and delivering sales of products and services offered by the Bank. You will also be responsible for undertaking day‑to‑day operational tasks to assist the Branch in achieving its target and objectives. This is a full‑time permanent position.

• Conduct sales interviews, identify customer needs and recommend tailored products and services to meet their requirements
• Provide excellent service to the customers
• Open both individual accounts and companies’ accounts
• Conduct and fulfil KYC compliance requirements
• Support the Review team to liaise with customers to obtain relevant information
• Ensure the smooth operation of Open Counter including telephone calls, incoming emails, incoming letters and banking halls shifts
• Ensure that all processes comply with regulatory requirements, internal controls and the Bank’s policies and procedures at all times
• Work on Sunday (opening) when necessary

• Degree educated in Finance, Economics, Accounting, Business or other relevant subjects
• Experience in customer service roles
• Knowledge of Retail Banking products and processes is preferred
• Knowledge of compliance and regulatory requirements is preferred
• Good customer service skills
• Excellent English and Mandarin communication skills
• Attention to detail
• Highly organised
• Team player
• Proficient in MS Office (Word, Excel, PowerPoint)

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

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