Host, Smithfield

Experience Host, Smithfield

Location:

London

Employment:
Full Time

Salary: £28,939 per annum plus benefits (pro rata’d depending on hours). Variable – 10‑35 hours per week available. Permanent.

At the heart of London, our museum is a meeting place for stories - past, present, and future. We are here to enrich understanding and appreciation of the city and all its people, offering a home where the extraordinary and the everyday collide. From the bustling markets to hidden histories, from riotous invention to quiet reflection, we celebrate London in all its richness and complexity.

As an Experience Host, you'll be at the heart of the visitor experience, helping people feel welcome, comfortable and inspired from the moment they arrive. You'll bring London's stories to life through conversations, support exhibitions, events and immersive experiences, and help visitors explore the Museum with confidence. No two days will be the same, you'll adapt to changing situations, support safe and smooth operations, respond to incidents when needed, and work across different spaces and teams to create memorable experiences for every visitor.

Opportunities like this don't come around often. As one of the first Experience Hosts at London Museum Smithfield, you'll be there from the very beginning, welcoming the first visitors, helping shape how the Museum feels and creating moments that people will remember long after they leave. You'll be part of the team bringing a landmark new museum to life and helping write its first chapter.

• Help visitors feel welcome, comfortable and inspired from the moment they arrive.
• Bring London's stories to life through conversations and support exhibitions, events and immersive experiences.
• Assist visitors in exploring the Museum with confidence.
• Adapt to changing situations and support safe and smooth operations.
• Respond to incidents as needed.
• Work across different spaces and teams to create memorable experiences.

• Energy, curiosity, and a genuine passion for helping others have a brilliant day.
• Strong communication skills, warmth and confidence.
• Good judgement and problem‑solving ability.
• Ability to stay calm when situations change.
• Positive attitude, willingness to learn, and desire to be part of a team.

Applications are video applications with responses to three role‑specific questions.

Closing date for applications:
Monday 17 August 2026.

Shortlisted applicants will be invited to an assessment day; assessment days are scheduled beginning 31 August and 7 September.

• London Museum is committed to being an equitable and inclusive employer and represents the diversity of London.
• We particularly welcome applications from people from Global Majority backgrounds, who are currently under‑represented in our organisation.
• We also welcome applications from disabled people, as we’re a Disability Confident Leader and are committed to recruiting, retaining and developing disabled people.