Host: Create Memorable Visitor Journeys

Overview

At the heart of London, our museum is a place where stories meet – past, present and future. As an Experience Host, you will help visitors feel welcome, confident and inspired from the moment they arrive, bringing London’s stories to life through conversations, supporting exhibitions, events and immersive experiences, and helping create memorable experiences for every visitor.

This role is part of the team opening London Museum Smithfield. As one of the first Experience Hosts, you will welcome the very first visitors, help shape the visitor experience and contribute to bringing a landmark new museum to life.

• Permanent Experience Host – works a set weekly pattern with guaranteed contracted hours. Both full-time and part-time opportunities are available.
• Casual Experience Host – works flexibly based on the needs of the Museum. There are no guaranteed hours or set working patterns, and shifts are offered when available.

• Welcome visitors and help them feel welcome, confident and inspired from arrival.
• Engage with visitors through conversations to bring London’s stories to life.
• Support exhibitions, events and immersive experiences as part of the visitor journey.
• Assist with delivering memorable experiences for every visitor and contribute to a welcoming museum environment.

• Warm, curious and enjoys helping others.
• Confident talking to people from all walks of life.
• Ability to stay calm when plans change and to adapt in a fast-paced environment where no two days are the same.
• Team player who works well within a collaborative, dynamic team.