Aviation Operations Executive - Flight Management

Overview

SHY Aviation is a global private jet charter company and brokerage founded in 2011. Headquartered in Central London, the firm provides end-to-end luxury travel solutions, including private jet hire, helicopter transfers, and large-group charters.

SHY Aviation is seeking to recruit an Operations Executive. We are a global aviation charter company that offers round-the-clock service to esteemed clients worldwide. We are searching for an ambitious and forward-thinking Operations Executive to join our dynamic Operations / Flight Management team and assist in achieving our objectives.

As the primary point of contact for clients, you will fulfil flight requests and address queries on various aspects of the client journey. You will also provide support for our in-house team of private aviation brokers. The role requires a commitment to on-call hours outside the office, and you should contribute to high-quality customer service while meeting operational and sales targets.

• Provide support on all aspects of a flight once a sale has been made.
• Manage all aspects of charter trips from liaising with external partners such as aircraft operators, FBOs, handling companies, catering, ground transportation and other external travel partners.
• Proactively communicate with clients on operational restrictions (e.g., weather restrictions, slots, AOGs and permit issues) and seek and offer suitable alternative options.
• Book and follow up on ancillary services requested by the client, such as ground transportation and additional services.
• Maintain timely, factual, and accurate communication with clients on all aspects of their flight to ensure that client expectations are aligned with reality.
• Provide seamless customer service to develop rapport with customers and drive customer retention.

• At least 2 years  experience in an operations role in the private jet sector is favourable but not required.
• Excellent customer service and negotiation skills.
• Hands-on experience with CRM software and MS Office (MS Excel & Zoho in particular).
• Experience handling difficult and demanding situations while ensuring a seamless customer experience.
• Proactive, service-driven, a keen team player with excellent interpersonal skills.
• Excellent English language skills, including advanced spelling and grammar for clear communication.
• Ability to maintain accuracy, strong attention to detail, and punctual delivery even under pressure.

• European language proficiency

Upon successful application, a full onboarding and training program will be provided to the successful candidate.

• 25 days per annum annual leave, plus UK Bank Holidays