Senior Housing Officer

Overview

A Housing Association is currently looking for an office-based Senior Housing Officer on a temporary basis for about three months.

• Provide an excellent, empathetic and personal housing management service to residents, being responsible and accountable to residents.
• Communicate regularly with each resident at home and ensure issues raised are resolved appropriately.
• Work creatively on your own and as part of a wider team, including the customer service centre and Asset’s team.
• Connect with tenants in their communities to offer the right support to sustain tenancies and help residents be happy in their homes and live well.
• Keep promises to tenants by replying within agreed timescales and completing tasks, and follow safeguarding procedures while working with external statutory authorities to keep residents safe.
• Manage tenancies to address unacceptable behaviour in an open and constructive manner.
• Collaborate with residents to provide the right support to sustain tenancies.
• Manage void properties to be ready to let to the standard, including specifying work orders on standard voids.
• Follow lettings procedures to ensure an effective audit trail.
• Identify support needs and effective partners to assist tenants at the start of their tenancy.
• Manage landlord repair requests through Workwise, ensuring work is completed to residents’ satisfaction.
• Authorise work orders within budget.
• Collaborate with Asset Management colleagues to resolve complex repairs in a timely manner.
• Complete all actions in Workwise weekly to ensure effective rent and service charge collection and debt management.
• Account for services to ensure service charges are transparent and fair to residents.
• Set service charges with support from the central service team.
• Arrange to meet residents in their home to understand their needs and desires for the future; identify any repairs needed and record them.
• Note:
  
  this role is 100% office-based.

This role pays £23.07 PAYE umbrella rate £30.50.

• Must have a consistent work history as a Senior Housing Officer within social housing.
• Excellent communicator.
• Able to work in West London.
• Must be immediately available or on short notice.