Ecommerce Customer Experience Specialist; Mandarin speaking Logistics & Supply Chain

Overview

A Logistics & Supply Chain company based in the UK is seeking an E‑commerce Customer Experience Specialist. The role is the first point of contact for sellers and requires dynamic, adaptable communication skills to establish good customer connections and set realistic expectations. The position is fast‑paced and requires strong order‑processing capabilities.

• Act as the first point of contact for sellers, addressing inquiries and providing timely support.
• Communicate effectively with people from various functions to resolve issues and set expectations.
• Process orders and manage related tasks in a dynamic, fast‑paced environment.
• Work as part of a group and collaborate with internal teams.

• At least 2 years of customer‑service experience within the logistics business, particularly with e‑commerce fulfilment.
• Excellent communication skills in English, both oral and written.
• Mandarin language proficiency.
• Working knowledge of Microsoft Office and computer systems.
• Proficiency in Zendesk and CRM systems (minimum 1 year with Zendesk required; CRM software experience preferred).
• Availability to work on Saturdays; 8‑hour shift schedule.

A‑Level or equivalent qualification (preferred).

• 1 year with Zendesk (required).
• 1 year of CRM software (preferred).
• 2 years of client service (required).

• Daytime shift (preferred).
• Shift work at night (preferred).