Patient Support Coordinator

Responsibilities

• High-Volume Call Handling:
  Manage inbound and outbound calls (around 450/week) to guide patients through their treatment journey.
• Patient Assistance:
  Book appointments, complete required documentation, and resolve patient queries with empathy and accuracy.
• Record Management:
  Update and maintain patient information in our management system, ensuring all data is accurate and compliant with GDPR.
• Collaboration:
  
  Work closely with our clinical team to guarantee smooth patient experiences and continuity of care.
• Professional Conduct:
  Provide efficient, polite, and empathetic service, maintaining Montu UK’s standard of excellence at all times.

High-Volume Call Centre

Experience:

Prior experience in a fast‑paced call centre or similar environment, with evidence of handling complex queries and maintaining professionalism.

Customer/Patient-Focused: A background in customer service or healthcare, demonstrating empathy, patience, and strong problem‑solving skills.

Strong Communication

Skills:

Excellent verbal and written communication abilities, with a knack for active listening.

IT Proficiency:
Comfortable using various software tools; experience with patient management systems or CRMs is a plus.

Self-Motivated & Organised:
Able to work independently, meet performance targets, and juggle multiple tasks efficiently.

Demonstrates expertise in high-volume call handling and patient assistance, ensuring accurate record management and compliance with GDPR. Exhibits strong communication skills and a customer-focused approach to enhance patient experiences.

• Patient Management Systems
• CRMs