Guest Services Team Leader Rapport Posted

We are looking for a Guest Services Team Leader to join our brilliant Rapport team of 2 Ambassadors, based in our client’s office near London Bridge
. As the face of the workplace, our reception team plays a key role in creating a welcoming environment. You’ll be based in the London office of a global financial firm, where exceptional service and professionalism are essential to daily operations.

Type of contract: Full-time, Permanent

Hours: 42.5 per week (Monday-Friday, shift rota basis between 7:30 AM and 6 PM)

Salary: £37,000 - £38,000 per annum

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

• Lead by example and support the day-to-day running of the reception
• Welcome guests and clients with warmth and professionalism
• Manage meeting room bookings and ensure spaces are client‑ready
• Oversee front desk operations and provide administrative support
• Operate the main switchboard and direct calls efficiently
• Liaise with catering and office teams to ensure seamless service

• Share our Rapport values:
  Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
• Ideally, have at least one year of leadership experience, with natural talent to lead, support, and motivate others
• Be warm, confident, and genuinely enjoy helping people
• Stay calm, organised, and focused in a busy environment
• Have a proactive mindset and enjoy finding smart solutions
• Communicate clearly and professionally at all levels

Rapport Guest Services is a multi‑award‑winning company, delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at