Customer Success Manager

At Talent Nexus, we're growing fast and looking for a Customer Success Manager to join our team.

You'll work with recruitment businesses across the UK, helping them onboard, adopt and get real value from industry-leading recruitment technology. From delivering engaging training sessions to driving product adoption and running strategic customer reviews, you'll be at the heart of every customer's success.

This isn't a sales role. It's about building trusted partnerships, solving problems and helping customers achieve measurable results.

If you thrive on making an impact, we'd love to hear from you.

• Deliver onboarding sessions that set customers up for success.
• Run engaging product training and adoption workshops.
• Help customers maximise the value of their technology investment.
• Build long-term relationships with recruiters, managers and business leaders.
• Use customer insights and usage data to identify opportunities, remove blockers and improve engagement.
• Partner with a commercial team to support customer retention and long-term growth.

• Customer Success, Account Management or Client Success experience.
• Worked within SaaS, Recruitment Technology or HR Tech.
• Delivered onboarding, implementation or customer training.
• Managed multiple customer accounts with confidence.
• Strong communication and presentation skills.
• Experience using CRM platforms such as Hub Spot or Salesforce.

Bonus points if you've worked with recruitment agencies or recruitment technology platforms.

• Join a growing business where your ideas matter.
• High levels of ownership, autonomy and trust.
• Help shape a growing Customer Success function.
• Work with innovative recruitment technology and AI-powered solutions.
• Genuine career progression as we continue to grow.
• Hybrid working from our Surbiton office.

If you're passionate about helping customers succeed, enjoy building relationships and want to be part of an ambitious, growing business, we'd love to hear from you.