Rental Member Services Specialist - FTC

• Handling general administration duties

London, United Kingdom InMotion Ventures 3 Ltd

InMotion Ventures 3 brings together two innovative brands, PIVOTAL and THE OUT, with a shared mission to redefine how people access and experience Jaguar and Land Rover vehicles. While each brand offers a distinct service, both are focused on delivering a seamless, flexible, and premium customer experience.

PIVOTAL is transforming car ownership through a flexible subscription model, giving members access to the latest vehicles with a simple monthly payment that covers everything.

THE OUT is reinventing car rental in London by delivering high‑end vehicles to customers' doors. No rental desks, no hidden fees, just a smooth, first‑class experience.

To find out more have a look at  or search  on Instagram.

As THE OUT grows, so do our operational teams. The Rental Member Services Specialist is an ambassador of THE OUT, providing excellent customer service and superior problem resolution in a positive, enthusiastic, and friendly manner. We are dedicated to a concierge approach and a positive, memorable experience. You will be communicating directly with our customers on the front line, across multiple channels, including email, live chat, social and phone.

This role is mainly remote, with occasional visits to our Old Street (London) office.

You'll be fully trained to ensure you're comfortable going above and beyond and delivering a level of service that reflects our brand.

• Managing customer service comms across different platforms (phone, live chat, email)
• Providing an excellent quality service to all our customers
• Handling general administration duties
• Supporting the Fleet & wider teams as required

• Has proficient oral and written communication skills
• Has relevant 1+ years of live chat or digital customer service experience (Zendesk and Salesforce are desirable but not essential)
• Has 2 + years of customer service experience with a luxury brand, desirable
• Has B2B or concierge experience and is confident in dealing with complex queries
• Is able to problem-solve on the customer's behalf effectively and all within our tone of voice
• Is a good team player, working across multiple elements of THE OUT business
• Has energy, positivity and confidence even in dealing with difficult situations and conversations
• Is able to prioritise and handle multiple projects with tight deadlines
• Is flexible to work shifts, including weekends and Bank Holidays

• Customer Service Manager
• Fleet Operations Team
• All THE OUT team members (Fleet, Partnerships, Marketing, Product & Tech, Customer Service, wider team at InMotion)

This is a contractor role with the potential to become a permanent employee position as the company grows.

• 1 Year Fixed Term Contract , Full-time
• Potential to grow inside a fast-paced start-up environment
• 25 days holiday plus bank holidays (adjusted based on shift)
• Enrolment into the Company Pension Scheme
• Employee discount on rentals
• A day off for your birthday
• Casual dress
• Company events
• Life assurance
• Benefit scheme
• Sick pay (once probation period has passed)
• Hybrid working