Customer Experience Specialist

Overview

• Providing exceptional customer service in your dealings with our business partners through multiple communication channels.
• Building rapport with our customers to resolve issues quickly whilst providing accurate information about our products and policies.
• Using tools such as Salesforce to document and correctly log your communications.
• Maintaining and exceeding key performance indicators related to response time, resolution time and customer satisfaction scores.
• Gathering and relaying customer feedback to the relevant teams to help us continuously improve our product offering.
• Advising and supporting our partner salons to help them grow their business.
• Maintaining consistent communications with our Partner Success teams regarding queries and changes to Accounts.

• An active listener who can demonstrate empathy when speaking with partners and customers.
• Act as the face (and voice) of our brand, resolving inquiries with empathy, speed, and a touch of personality.
• Strong written and verbal communication skills with the ability to solve problems.
• Highly organised and able to structure your day effectively to achieve objectives and targets.
• A strong attention to detail and accuracy when recording partner and customer interactions.
• Teamplayer that thrives in a fast-paced environment
• A positive and proactive mindset who enjoys a challenge
• Able to work Monday to Friday.