Customer Success Manager

Job reference code

JC108

Customer Success Manager

Healthcare AI / Health Tech / SaaS

~$14M+ ARR

Series A-backed, having raised approximately $14.5M from leading venture capital firms. The business is now cash-flow positive and experiencing rapid growth.

~35 employees

London HQ | Hybrid (UK-based)

This is an opportunity to join one of Europe's fastest-growing AI companies, building technology that's transforming healthcare. Their platform is used by over 1,100 clinics, supports more than 20% of the UK population, and has helped millions of patients receive faster care. The business combines cutting-edge AI with a mission-driven culture, offering the chance to make a genuine impact while working alongside an exceptionally high-performing team.

As a Customer Success Manager, you'll own the entire customer journey from onboarding through to long-term adoption, retention and expansion. You'll work closely with healthcare organisations to ensure they're getting maximum value from the platform, building trusted relationships with clinicians and practice managers while driving product adoption and customer advocacy.

You'll become the voice of the customer internally, partnering closely with Product and Engineering to influence future product development based on real customer feedback. This is a highly strategic Customer Success role where you'll help build scalable CS playbooks and processes while supporting a business that's growing at an exceptional pace.

You'll thrive if you enjoy working in a fast-moving startup environment, love building relationships, are passionate about delivering outstanding customer experiences, and want to make a tangible impact on customers' lives.

• 1+ years of Customer Success experience within a SaaS business OR
• An ambitious Account Executive or SDR looking to transition into Customer Success.
• Strong communication and relationship-building skills.
• Passion for delivering exceptional customer experiences.
• Highly organised, proactive and comfortable working autonomously.
• Commercial mindset with an interest in customer retention, adoption and account growth.
• Excited by working in a fast-growing startup environment where you'll wear multiple hats and help shape how Customer Success evolves.