Travel Lifestyle Manager, Arabic Speaking

Responsibilities

• Act as the first point of contact for our premium customers, delivering high-quality customer service during overnight hours.
• Advise premium customers via phone and email in Arabic and English.
• Process customer requests end-to-end, from offer preparation through to billing, including individual travel arrangements as well as restaurant and club reservations, gift organization, tickets (sports and cultural events), spa and fitness bookings, yacht charters, flowers, transport, sightseeing, and related services.
• Make reservations with restaurants, airlines, hotels, and destination management agencies.
• Prepare tailor-made travel offers and documents, create detailed itineraries, manage visa applications, and handle all related administrative processes.
• Proactively inform and inspire customers about exclusive promotions and events, ensuring they benefit from unique and curated opportunities.

• Excellent language skills in Arabic and English, both written and spoken (C2 according to the Common European Framework).
• Completed tertiary qualification or equivalent training, ideally in the field of tourism.
• Several years of professional experience in the travel industry (travel operator or agency), or at least 3 years in luxury concierge, hospitality or high-end customer service.
• GDS knowledge (preferably Amadeus) and excellent destination knowledge.
• Strong passion for travel and the luxury lifestyle, including gastronomy, events and culture.
• Service-oriented, flexible, and able to work under pressure.
• Positive attitude and alignment with Ten Group values.
• Excellent communication skills.
• Value exceptional service and live by this motto.
• Available on a full-time basis (40 hours per week) working permanent night shifts between 20:00 – 07:00 GMT, Monday to Sunday on a rotational basis.