Client Success Executive

Responsibilities

• Own Relationships:
  Be the trusted day‑to‑day partner for a portfolio of large fleet customers, supporting them throughout their electrification journey.
• Deliver Great Experiences:
  Build strong relationships through regular check‑ins, quarterly reviews, and proactive support.
• Drive Growth:
  Keep a close eye on account health, spot opportunities to grow accounts, and help customers get the most from our products.
• Track Success:
  Share meaningful insights and reporting to help customers understand their electrification progress and impact.
• Smooth Onboarding:
  Own the handover from Sales to Customer Success, making sure every customer gets off to a brilliant start.
• Set Customers Up for Success:
  Work with customers to define growth goals and key milestones on their electrification journey.
• Champion the Customer:
  Be the voice of your customers, sharing feedback with the wider Octopus Fleet team to improve their experience.
• Shape the Product:
  Turn customer feedback into ideas that help evolve our products and keep pace with the fast‑moving electrification market.

• At least 2–5 years of experience in account management or client success (SaaS desirable).
• A genuine passion for delivering awesome client experiences and driving sustainability goals.
• Comfortable speaking with businesses and experience liaising with senior stakeholders.
• Fantastic written communication skills with the ability to vary your tone based on the recipient.
• You thrive in a fast‑paced environment and can manage multiple priorities.
• A quick and independent learner, energised by autonomy and responsibility.
• A calm and experienced operational mindset: able to plan ahead, scope, evaluate, and implement.
• A knack for detail and a desire to see things through to completion.
• Comfortable working through ambiguity and solving problems with a practical, structured approach.
• Experience in a fast‑paced, high‑growth environment is a bonus.

Demonstrates expertise in account management and client success, with a strong focus on delivering exceptional customer experiences and driving sustainability goals. Capable of managing relationships with senior stakeholders and providing actionable insights to enhance customer engagement and product evolution.

• Account Management
• Client Success
• Stakeholder Liaison
• Written Communication
• Operational Mindset

• Customer Relationship Management
• Problem Solving
• Attention to Detail
• Adaptability
• Autonomy

• Electrification
• SaaS
• Customer Experience
• Growth Goals
• High‑Growth Environment