Corporate Receptionist - 25 Old Burlington

Overall Purpose

As the Corporate Receptionist of one of the business addresses in Mayfair, you will be warm, welcoming, and always engaged with the occupiers, their visitors, and our clients.

• To take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, helpdesk and other departments as deemed necessary.
• Ensure the St James folder, manual, occupiers procedures, phone database are up to date. Delivering of monthly reports and appropriate FOH data as and when required.
• First point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide. Dealing with all questions and queries.
• Being responsible for meeting and greeting of all guests and visitors into the building and providing them with exceptional service. Standing to greet as a basic standard.
• To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
• Manage difficult calls and/or distressed callers’ in a calm and professional manner.
• Where appropriate, reporting of accidents or incidents.
• Ensure the reception area is kept organised, clean and tidy at all times.
• Stand to greet all visitors to the building.
• Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
• Any other duties as deemed necessary to support the client, customer, colleagues and St James.
• Support with any tasks deemed by your team member.

• Previous experience in delivering exceptional customer service essential.
• Excellent command of the English language, both verbal and written.
• Experience of using Microsoft Office, PowerPoint and Excel essential.
• Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
• Excellent punctuality, outgoing and a can do/proactive attitude.
• Fire warden, first aid and IOSH may be required for this position, or happy to be trained to obtain.
• Innovative and creative.