Guest Service Agent

An exceptional opportunity has arisen for a passionate Guest Service Agent to be part of the Front Office Team at a Criterion Hospitality property located in Piccadilly Circus.

We are a passionate and creative company looking to bring innovation into to our real‑estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation, in a fast‑paced environment, then we would be delighted to hear from you.

With four hotels currently in our portfolio, all located in London’s bustling West End, we’re looking for an experienced, vibrant and energetic Guest Service Agent to join our team.

You will act as the ‘face’ of our company and ensure visitors receive a heart-warming welcome. You will also coordinate all front desk activities, including calls, reservations and guests’ services.

As a Guest Services Agent, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. The ideal individual can deal efficiently with complaints and has a solid customer service approach.

Ultimately, you should be able to ensure our reception team provides professional and friendly service to our customers and guests.

• A positive individual that is excited to be part of a fun Team
• Driven to deliver results
• Minimum 1 year in a Front Office Role in a similar property

• Daily food allowance (non contractual) for days worked
• Company pension scheme
• Holidays
• Employee assistance program and counselling sessions (including close family members)
• Discounted stays at other properties
• Refer a friend scheme

You will be welcome to a workplace where we are motivated by having fun at work! You will be rewarded with an environment that encourages innovation, creativity, and outside-the-box thinking! There are plenty of opportunities for when you're ready to grow your career with us with excellent competitive benefits.

Prior experience within a similar role is essential and experience highly beneficial. The successful applicant must have the right to work in the United Kingdom to be considered for this role.