Business Onboarding Specialist

About Octopus Electroverse

We’re making electric vehicle charging as smart and as simple as possible, by building the giant, virtual charging platform of the future.

In just four years, Octopus Electroverse has grown to become one of the largest eMobility players globally, with over 1 million connected electric vehicle chargers and a customer ecosystem spanning web, iOS, Android, Car Play, Android Auto & Automotive OS, and more.

But it’s just the start: we’re busy expanding internationally, working with more automotive and tech partners, building exciting new features at scale, and creating the integrated charging experiences of the future - all in the name of making public EV charging super simple for customers.

Electroverse is a multifunctional team comprising product, development, commercial, operations, marketing, partnerships, and more, all working together to make Octopus the go-to name in EV charging.

We are looking for a highly detail-oriented and enthusiastic Business Onboarding Specialist to join the Octopus Electroverse for Business team. In this pivotal new role, you will support new businesses joining Electroverse, guiding them through a smooth, compliant onboarding process as they transition to sustainable EV energy.

This is an excellent opportunity for someone with great communication skills and a passion for customer service to learn the operational ropes of a high-growth scale-up.

• Own the Onboarding Process: Manage and execute the end-to-end process for bringing new business customers onto the Electroverse platform, ensuring a positive and efficient start to their journey.
• Customer Support: Provide responsive, first-line support to new and existing business customers, answering operational queries and ensuring a high-quality service experience.
• Compliance & Verification: Accurately handle the administrative tasks related to vetting new business sign-ups and conducting essential Know Your Business (KYB) checks to maintain compliance standards.
• Documentation & Reporting: Maintain accurate records of client information and onboarding progress in our CRM systems, assisting with basic reporting on client status.
• Internal Feedback Loop: Channel customer feedback and common operational issues to the product and tech teams, helping to improve our tools and processes for future clients.
• Customer Focus: A genuine enthusiasm for delivering exceptional customer/client experiences and a passion for driving sustainability and EV adoption.
• Communication
  
  Skills:
  
  Strong written and verbal communication skills, with the ability to clearly explain processes and professionally interact with business contacts.
• Organisational Ability: A highly organised approach and the ability to manage multiple administrative tasks and customer priorities in a fast-paced environment.
• Attention to Detail: A meticulous nature and a desire to ensure every step of the process (especially compliance checks) is completed accurately and thoroughly.
• Adaptability: The ability to be resourceful, thrive in an environment where things are constantly improving, and take a proactive approach to problem-solving.
• Prior experience in a customer service, administrative, or operations support role is a strong plus.

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
• Octopus Energy Group is a unique culture
  . An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were recently named the UK's top company to work for, and we ranked in the top ten in the Sunday Times Best Places to Work 2024.
  
  Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
• Visit our UK perks hub - Octopus Employee Benefits

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.