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Empathetic Escalations Specialist
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-07-30
Listing for:
Moneyboxapp
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Moneybox is seeking Customer Care Executives to join our dedicated Care team. You will handle escalations, support vulnerable customers, and resolve bereavement cases with empathy.
Regular collaboration with other customer-facing teams and a commitment to high-quality service are essential. The role emphasizes strong communication, problem solving, and proactive process improvements, with occasional overtime and potential holiday coverage as needed.
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