Maps Reporting Specialist with Greek Language

Maps Reporting Specialist with Greek Language

Location:

London (22 Bishopsgate, City of London, London EC2N 4A)

Work Model:
Hybrid.

Are you passionate about customer service and fluent in Greek? We're looking for a dedicated individual to join our London team as a Maps Reporting Specialist with Greek Language! Your responsibilities include delivering exceptional customer support for our maps service, analyzing and reporting map data to ensure precision and quality, and collaborating with a global team to improve user experience.

• Provide excellent customer support for our maps service.
• Analyze and report map data to ensure precision and quality.
• Collaborate with a global team to improve user experience.
• Communicate and update the Apple manager on the status of assigned tasks.
• Liaise with other support groups in the project.
• Perform information validation by calling if required.
• Maintain positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Summarize information from different spoken and written sources.
• Differentiate meanings in complex situations during direct customer communications.

• Must have good oral and written communication skills; ability to read, write, and speak fluent English and Greek.
• English fluency is a requirement as all tools, communication, documentation, training, and work are in English.
• English language skill assessed using the project's provided communication assessment.
• Setup, configure, and maintain devices for editing, testing, and documentation as per project instructions.
• Graduation/15 years of education is the minimum qualification requirement.
• Interest in mapping (preferred but not required).
• Mac OS X experience preferred.
• 2+ years of technical support or other problem‑solving experience required.
• Skilled researcher comfortable using a variety of online sources.
• Keen attention to detail and self‑motivated.
• Customer service background (communications team) preferred.
• QGIS skills would be an advantage.
• Able to maintain a positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).

• Fluent in English and Greek.