Call Centre Agent
Job in
London, Greater London, W1B, England, UK
Listed on 2026-07-30
Listing for:
Daniel Owen Ltd.
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Call Centre Agent
Based in Leatherhead
Permanent
Office based
£26,227.50
Purpose:
To answer all calls, providing residents with information and guidance on ongoing works. The role is responsible for addressing queries, offering updates on scheduled works and following standard procedures to ensure consistency in responses. The role includes basic administrative tasks such as logging calls, updating records and escalating issues when necessary.
The responsibilities that the role carries include but are not limited to the below:
- Obtain client information by answering telephone calls and verifying information.
- Resolve customer problems.
- Take notes of conversations and record on the internal company IT System.
- Escalate or pass through calls to the appropriate personnel.
- Any other duties as may reasonably be requested by the Call Centre Team Manager or Customer Service Manager.
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