Customer Care & Quality Executive

Location:

Hybrid/Corsica Street, Islington Salary: £30,264 - £37,830 per annum

Hours:

36 per week Contract Type:
Permanent

Are you passionate about delivering excellent customer service? If so, we have an exciting opportunity for you! Latimer Homes is seeking a dedicated and customer-focused Customer Care & Quality Executive to join our Customer Experience team. In this vital role, you’ll be part of a team that ensures every customer has an exceptional experience even after they have moved into their new home.

You’ll play a key role in our mission to make every interaction count, providing outstanding service and support during the Defect Liability Period for each property. This operational position involves managing and resolving customer defects within agreed timelines while upholding the highest standards of service. You’ll thrive in a fast-paced environment, adept at handling challenging conversations with empathy and professionalism.

Your excellent written and verbal communication skills will be crucial in keeping customers informed and reassured throughout the process. To succeed in this role, strong computer literacy is essential, particularly with CRM systems and Microsoft Office applications such as Word, Excel, and Outlook. Experience in housing and familiarity with NHBC standards will be highly beneficial. We’re looking for individuals with great attention to detail who can identify trends in customer issues and propose preventative measures that contribute to continuous improvement.

Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

Closing Date:
Wednesday 5th August 2026 at midnight.

This is a hybrid role with a base location at our office in Islington. Candidates will be expected to work from the office every Monday with the team. This is subject to change depending on business needs. If you live outside the M25, your salary will be based on your location and aligned to the National pay scale. Applicants must be able to travel across the region as required.

You must be eligible to work in the UK to apply for this vacancy;
Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

This vacancy may close without notice.

Clarion Housing Group is the country’s largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities.

Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online.

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

Web:  Linked In: