Christmas Reservations Support Administrator

Everyone Leaves Happy, this is our mission, and it runs through everything we do.

It means taking care of our guests, of course,but it also means taking care of you and the people you work with.

When we look out for each other, support each other, and celebrate every little win, we create an environment where happiness naturally spreads. That’ ’the Bill’ s way.

During our busiest and most exciting season, we're looking for organised, customer-focused individuals to join our us as Christmas Reservations Support Administrators. This will be a Seasonal role, and will be employed from September to mid-December supporting the Central Reservations team.

As a Christmas Reservations Support Administrator, you'll play a vital role in helping guests celebrate the festive season. You'll manage Christmas and general reservation enquiries across our restaurants, you'll support guests via phone, email, online forms, and booking platforms while helping maximise booking opportunities across all Bill's locations.

Experience with in hospitality, reservations, customer service, contact centres, administration, or retail is advantageous but not essential.

• Responding promptly to Christmas and general booking enquiries.
• Creating, amending, and cancelling reservations accurately.
• Maximising booking opportunities across our restaurants.
• Providing friendly, knowledgeable support to guests through phone, email, and online channels.
• Maintaining accurate booking records and guest information.
• Using reservation platforms, Open Table, chatbot systems, and Preorder management tools.
• Liaising with restaurant teams to ensure bookings and guest requests are communicated clearly.
• Escalating complex enquiries where appropriate.
• Supporting the wider reservations team during peak seasonal trading.

• Passionate about delivering exceptional customer service.
• Highly organised with excellent attention to detail.
• Comfortable working in a busy, fast-paced environment.
• A confident communicator with strong written and verbal skills.
• Experienced using computer systems and able to learn new booking platforms quickly.
• Flexible and reliable, with availability to work evenings and weekends.
• Able to manage multiple priorities while maintaining accuracy.

• Restaurant Discounts up to 100%
• Best in Class Leadership Development
• Discounts – Supermarket and Industry
• Incentives Monthly for Managers & Hourly Team