Order Taker, Pre-Opening - The St. Regis

Order Taker

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.

As Order Taker, you will act as the central point of contact for all incoming communications to the hotel, managing guest and external requests with warmth, precision and discretion while ensuring every interaction reflects the refined and anticipatory St. Regis service. Working closely with Butlers, Front Office and operational teams, you will coordinate requests efficiently, maintain accurate guest records and contribute to a seamless, personalised guest journey within a fast-paced luxury environment.

Key Responsibilities

• Answer, record and process all guest and external calls, enquiries, messages and service requests accurately and professionally
• Coordinate guest requests with the appropriate departments and follow up to ensure complete resolution and guest satisfaction
• Update and maintain guest preferences an...