Customer Services Officer Part-time

Customer Services Officer1 X Permanent Part time Vacancy Weekend Shifts (required to work Saturday & Sundays)
Scale 4 - £30,288 - £32,070 (pro rate for part time staff)

Enfield has 9 libraries, with over a million visitors per year. We also issue several hundred thousand items per year. The service is divided into two library areas, with two main Libraries and up to 3 smaller community libraries in each area. The main libraries offer up-to-date books, Wi‑Fi, public computers, online resources and events programmes to encourage reading

Successful candidates will have a wide variety of tasks and responsibilities which will include working within a team or on your own. You will encourage people to make full use of the library services and help customers to use the resources, information and Council services available.

• Ability to deliver excellent customer service and a genuine interest to help people
• Good IT skills and a sound knowledge of Microsoft Office packages
• A ‘can do’ attitude, and attention to detail
• Able to communicate clearly with customers and team members
• Organised, methodical and able to follow instructions accurately
• Empathetic and understanding
• Previous customer service or libraries experience

• Competitive pay (£30,288 - £32,070 ) for 36 hours) - Pro Rata for Part time Staff
• Career path
• 24 days pro-rata holiday entitlement (+ bank holidays)
• Pension
• Comprehensive training programme

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax‑free bikes for work.
• 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.

We are passionate about our people and how we deliver services to our community in Enfield. That's why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we'd love to hear from you - and of course we are always happy to talk flexible working.

Certain posts in the Council are 'politically restricted' which means that staff employed in these posts may not undertake political activities either in or outside the workplace and therefore if candidates are affiliated with any political party, we may not be able to proceed with their application.