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SaaS Customer Support Specialist HQ
Job in
London, Greater London, W1B, England, UK
Listed on 2026-08-04
Listing for:
Lupa Pets Ltd
Full Time
position Listed on 2026-08-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Lupa Pets Ltd in London is seeking a proactive customer support specialist for our SaaS platform used by veterinary practices and pet owners. You will triage, investigate, and resolve queries across email and live chat, building strong product knowledge and documenting recurring issues.
You will maintain a clear, friendly tone, monitor CSAT and SLA metrics, contribute to the knowledge base, and represent Lupa at client events.
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