Head of Continuous Customer Insight
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-08-04
Listing for:
Motability Operations Limited
Full Time
position Listed on 2026-08-04
Job specializations:
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Customer Service/HelpDesk
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IT/Tech
Job Description & How to Apply Below
Motability Operations Limited is seeking a senior leader to drive the Continuous Research Programme, including Voice of the Customer, CSI and HEARTbeat initiatives. You will ensure insights drive customer outcomes and support Consumer Duty obligations, working closely with the Customer Insight & Analytics team.
You will build robust ways to democratise insights, partner with Data Science to automate reporting, and influence senior stakeholders across MO.
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