Resident Experience & Complaints Lead
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-08-04
Listing for:
Axis CLC Group
Full Time
position Listed on 2026-08-04
Job specializations:
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Customer Service/HelpDesk
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Healthcare
Job Description & How to Apply Below
Axis CLC Group is seeking a Complaints Officer to support service improvement by managing reports of dissatisfaction and formal complaints. You will act as the main contact for residents and clients, ensuring concerns are investigated thoroughly and responded to promptly and fairly.
Responsibilities include registering and handling Stage 1 and 2 complaints, maintaining records, liaising with operations teams, and driving learning actions to improve services across Axis Repairs and Maintenance.
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