Customer Service Role

EAC are looking for a proactive and customer-focused Customer Service Advisor to join a growing business based in Milton Keynes. This is an excellent opportunity for someone with strong customer service and order processing experience who enjoys building relationships, solving problems and delivering an exceptional customer experience. Working as part of a friendly and supportive team, you'll take ownership of customer enquiries from initial contact through to resolution, ensuring orders are processed accurately and customers receive a first-class service.

What's on Offer? Salary £27,000 - £28,000 Join a growing and successful business Friendly and supportive team environment Monday - Friday 8:30am-5:00pm 25 days annual leave plus bank holidays

Key Responsibilities Be the first point of contact for customer enquiries via phone, email and online channels. Manage the complete sales order process from order entry through to delivery. Handle customer queries, complaints and service requests efficiently and professionally. Build and maintain strong relationships with customers, ensuring excellent levels of service. Liaise with internal departments to ensure smooth order fulfilment and issue resolution.

Monitor customer orders and proactively provide updates throughout the process. Support the sales team with administrative tasks. Maintain accurate customer and order records. Process and manage product sample requests, including stock control and reporting. Assist with stock management alongside the procurement team. Work closely with supply chain and purchasing teams to ensure product availability. Take ownership of tasks through to completion, escalating where appropriate.

Provide support across other departments when required. About You The ideal candidate will have: A minimum of 2 years' experience in customer service, sales support, account management or order processing. Excellent communication and relationship-building skills. Strong organisational skills with the ability to prioritise a busy workload. High attention to detail and excellent accuracy. Strong IT skills, including Microsoft Office. Experience using Microsoft Dynamics 365 Business Central (desirable).

A positive, professional and friendly approach. The ability to work well under pressure and solve problems effectively. A proactive attitude with a willingness to learn and support the wider team.