ARC operator

Team work Lovely environment ARC Operator ( ALARM RECEIVING OPERATOR) This is 12-hour shifts - 7am - 7pm or 7pm - 7am (4 on 4 off) Competitive Chandlers ford Responsibilities and Duties Monitoring Responsibilities Follow company & customer procedures for remote monitoring services, ensuring compliance with all relevant standards, including EN 50518:2018 (BS 5979), BS 8418, BS 8484, ISO 9001 & ISO 27001 Handle alarms, activations and warning messages from security and fire applications in accordance with NPCC and CFOA guidelines, company procedures and customer expectations.

To provide access only to authorised person/s to protected premises. Produce detailed, accurate, timely and professional incident and fault reports, suitable for onward communication to both our customers and key stakeholders within the company. Conduct regular system integrity checks of remotely supported and internal systems to ensure there is no degradation in the effectiveness of the services we can provide.

Identified issues should be reported to the management team, without delay, as appropriate To manage alarm activations queries via telephone or in writing in a manner that portrays a professional, polite and courteous image of the company. That instils confidence in our customers and demonstrates empathy where appropriate. Take ownership of the customer, including responding to queries in a timely manner, recording customer requests, escalation of incidents, requests, and queries as necessary.

Work as a team to ensure that we strive to exceed minimum service level agreements. To assist and support with the training or new starters and to highlight training needs as they occur. To complete all mandatory company training within a reasonable timescale, usually within 4 weeks. To ensure that you maintain knowledge levels and awareness of key company and regulatory policies and procedures, including, but not limited to GDPR, ISO 27001 & Health & Safety.

To have a clear understanding of the emergency procedures that are in place for the Alarm Receiving Centre. Dispatch technicians when required to deliver best outcome for the customer Follow processes ensuring SLA is heard to at all times If you have the relevant experience - please apply Churches
2026