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Member Experience Quality & Complaints Lead

Job in Greater London, London, Greater London, W1B, England, UK
Listing for: Prs For Music Ltd
Full Time position
Listed on 2026-08-05
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 30000 - 40000 GBP Yearly GBP 30000.00 40000.00 YEAR
Job Description & How to Apply Below
Location: Greater London

PRS for Music is seeking a Quality & Complaints Coordinator to continuously improve member experience by supporting QA and complaints management, with accountability for timely, accurate resolution and measurable service improvement.

You will manage day-to-day cases, communicate with Members and stakeholders, and help ensure data and calls are quality checked, contributing to a resilient, member-focused service.

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