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Member Experience Quality & Complaints Lead
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-08-05
Listing for:
Prs For Music Ltd
Full Time
position Listed on 2026-08-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
PRS for Music is seeking a Quality & Complaints Coordinator to continuously improve member experience by supporting QA and complaints management, with accountability for timely, accurate resolution and measurable service improvement.
You will manage day-to-day cases, communicate with Members and stakeholders, and help ensure data and calls are quality checked, contributing to a resilient, member-focused service.
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