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Senior Shared Services Lead, Customer Experience
Job in
London, Greater London, W1B, England, UK
Listed on 2026-08-07
Listing for:
Merck
Full Time
position Listed on 2026-08-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
Merck's Customer Service Management (CSM) team is seeking a Sr. Specialist in Shared Services Management to coordinate two-way communication with customers and support service engagements across channels. This role is centered on delivering high-quality interactions and ensuring service excellence.
The position mentors staff, analyzes service metrics, and ensures regulatory compliance while driving continuous improvements in the customer service framework. Occasional travel may be required.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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