Customer Experience & Sales Support Manager
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-08-09
Listing for:
Cactus Search
Full Time
position Listed on 2026-08-09
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep, Client Relationship Management
Job Description & How to Apply Below
We are working with a growing business within the utilities sector that's looking for a Customer Experience & Sales Support Manager to lead a small team of 5–10 people, ensuring customers receive outstanding support from point of sale through to aftercare.
This is a fantastic opportunity for someone who enjoys improving processes, developing people and creating a customer-first culture.
What you'll be doing:- Leading and coaching a customer experience & sales support team
- Managing the after-sales customer journey for B2B customers
- Driving service improvements and operational efficiency
- Working closely with sales and other internal departments
- Monitoring KPIs, customer satisfaction and team performance
- Creating a positive, high-performing team environment
- Experience leading a customer service, customer experience or sales support team
- A background in B2B customer operations
- Strong coaching and people management skills
- A passion for improving customer journeys and service delivery
- Utilities sector experience (ideally)
#Hiring #Customer Experience #Customer Service #Sales Support #Utilities #B2B #Operations #Customer Success #Leadership #London Jobs #Management Jobs #Cactus Search
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