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Member Experience Quality & Complaints Coordinator
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-08-09
Listing for:
Prs For Music Ltd
Full Time
position Listed on 2026-08-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
PRS for Music Ltd in London is seeking a Quality & Complaints Coordinator to drive the member experience by supporting QA and the complaints process, with accountability for timely resolution and measurable service improvements.
You will manage day-to-day complaint cases, liaise with Members and stakeholders, ensure data maintenance and quality assurance across the Membership team, and work with CRM systems to drive continuous service enhancements.
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