Call Center Representative

We are recruiting an experienced Call Centre Agent to join the customer support team of a leading global technology brand.

You will support customers across telephone, email and social media, helping with orders, complaints, escalations and basic technical enquiries. This is a busy customer-facing role requiring clear communication, patience and the confidence to take ownership of problems through to resolution.

The role will include:

• Responding to customer enquiries across telephone, email and social media
• Managing order, delivery, return and product-related queries
• Handling complaints and resolving customer concerns professionally
• Escalating complex cases to the appropriate internal teams
• Providing basic technical support and troubleshooting
• Maintaining accurate customer records and case notes
• Representing a premium consumer brand through every interaction

We are looking for:

• Previous experience in a call centre or contact centre environment
• Experience supporting customers across multiple communication channels
• Confidence handling complaints, escalations and difficult conversations
• Experience dealing with orders, deliveries, returns or technical enquiries
• Strong spoken and written communication skills
• A calm, professional and customer-focused approach
• Confidence using CRM, ticketing or case-management systems
• Availability to work from the Paddington office

Experience supporting customers within consumer technology, electronics, telecommunications, retail, e-commerce or another premium brand would be particularly relevant.

This is an excellent opportunity to join an established international brand and deliver a high standard of support to its UK customers.