Customer Service Team Leader

Location: South East London

Customer Service Team Leader LE8, Leicester £30,000 - £35,000 Permanent | Full Time | Office Based Macildowie are working with this client based in Leicester to recruit a Customer Service Team Leader into their growing automotive services business. This is a newly created role and a great opportunity for an experienced customer service professional who is ready to take ownership of a small team while remaining hands-on with customers day to day.

You'll be managing a team of two within a busy customer-facing environment, helping to ensure customers receive a consistently high standard of service from their first interaction through to resolution.

The Role As Customer Service Team Leader, you'll take responsibility for the day-to-day running of the customer service function while remaining actively involved in the operation. Your responsibilities will include:
Managing, supporting and developing a team of two Handling customer complaints and more complex queries Ensuring customers receive a professional and responsive service Supporting the reception function and acting as a key point of contact for customers Monitoring workloads and helping the team prioritise effectively Leading by example and getting involved when the team is busy Identifying opportunities to improve customer service processes Supporting the business as it continues to grow What We're Looking For We're looking for somebody who enjoys being close to the operation rather than managing from a distance.

You'll ideally have:
Previous experience within customer service, customer care or a similar customer-facing environment Experience supervising, coaching or managing a small team Confidence dealing with complaints and challenging customer conversations Strong communication and relationship-building skills A practical, hands-on approach The ability to stay organised and calm in a busy environment A genuine interest in improving the customer experience

Experience with in automotive, accident repair, vehicle services or another fast-paced service-led environment would be advantageous, although isn't essential. What's On Offer? Salary of £30,000 - £35,000 Permanent, full-time position A newly created role with the opportunity to make it your own Responsibility for a small team The chance to join a growing business A varied role combining customer service, leadership, complaints and reception responsibilities Fully office-based position in LE8, Leicester If you're an experienced customer service professional looking for your next step into a hands-on leadership position, we'd love to hear from you.