Reception Dedicated Cover Ambassador

We are looking for a friendly, adaptable, and customer-focused Dedicated Cover Ambassador to join our Rapport team in the City of London. As part of a supportive team of around 30 Ambassadors, you'll provide flexible cover across multiple front-of-house functions, ensuring a consistently exceptional experience for clients, colleagues, and visitors.

No two days are the same in this varied role. You'll support Ground Floor Reception, Client Suite Reception, Floor Management, and Room Bookings, stepping in to provide seamless cover during holidays and absences. Whether you're welcoming guests, coordinating meeting spaces, supporting events, or ensuring the smooth running of workplace services, you'll play a key role in delivering a five-star experience across a prestigious corporate environment.

Type of contract: Full-time, Permanent

Hours: 40 hours per week (Monday-Friday; shift rota basis between 7 AM and 7 PM)

Salary: £33,000 per annum

• Financial freedom:
  Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future:
  Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters:
  Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally:
  Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence:
  Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community:
  Take one paid day off annually to support a cause you’re passionate about!

• Deliver a warm, professional welcome to all visitors and provide an exceptional guest experience.
• Provide flexible cover across Reception, Client Suite, Floor Management, and Room Bookings.
• Support meeting room preparations, event registrations, and room set-ups.
• Respond confidently to changing business needs, ensuring a seamless service across multiple areas.
• Work closely with colleagues and management to maintain excellent communication and service standards.
• Build positive relationships with clients, visitors, and internal stakeholders while representing Rapport to the highest standard.

• Share our Rapport values:
  Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
• Be naturally friendly, approachable, and enjoy working with people
• Take pride in their personal presentation and professional conduct
• Stay calm and adaptable when managing a variety of tasks
• Show strong attention to detail and a proactive mindset
• Be someone who thrives on teamwork and clear communication
• Genuinely care about creating memorable experiences for others
• Always look for ways to improve and go the extra mile

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.