Customer Experience Lead - E-commerce & Subscriptions
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-08-15
Listing for:
Monocle
Part Time
position Listed on 2026-08-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Ecommerce, Bilingual
Job Description & How to Apply Below
Monocle is seeking a Customer Experience Executive to join the Fulfilment and Customer Services team at Midori House, Marylebone, London. You’ll own day-to-day customer experience for e-commerce and subscriptions, resolve order and website issues, and act as the link between Customer Experience and the Retail team.
Working closely with the Customer Experience Director, you’ll oversee reporting, manage the part-time Customer Relations Associate, and contribute to improvements across processes and
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