Rental Member Services Specialist

• Managing customer service comms across different platforms (phone, live chat, email).
• Providing an excellent quality service to all our customers
• Handling general administration duties
• Supporting the Fleet & wider teams as required

• Has proficient oral and written communication skills
• Has relevant 1+ years of live chat or digital customer service experience (Zendesk and Salesforce are desirable but not essential)
• Has 2 + years of customer service experience with a luxury brand, desirable
• Has B2B or concierge experience and is confident in dealing with complex queries
• Is able to problem-solve on the customer’s behalf effectively and all within our tone of voice
• Is a good team player, working across multiple elements of THE OUT business
• Has energy, positivity and confidence even in dealing with difficult situations and conversations
• Is able to prioritise and handle multiple projects with tight deadlines
• Is flexible to work shifts, including weekends and Bank Holidays

Demonstrates strong oral and written communication skills, with a focus on providing exceptional customer service in a luxury brand environment. Capable of effectively problem-solving and managing multiple projects while maintaining a positive and confident demeanor.

• Customer Service Experience
• Live Chat Support
• B2B Experience
• Problem-Solving Skills
• Communication Skills

• Customer Service
• Live Chat Support
• Administration Duties
• Problem-Solving

• Team Player
• Energy
• Positivity
• Confidence
• Flexibility

• Luxury Brand
• Concierge Experience
• Complex Queries
• Tight Deadlines

• Zendesk
• Salesforce