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EU Wholesale CS Team Leader — Elevate Service Excellence
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-08-19
Listing for:
Jellycat Toy Co. Ltd.
Full Time
position Listed on 2026-08-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
Jellycat Toy Co. Ltd. is seeking a Wholesale Customer Service Team Leader to coach and grow our wholesale team supporting UK & EU stockists, agents and the sales function.
You’ll lead eight Customer Service Specialists, set KPIs, drive improvements in service levels and ensure our brand tone stays true. You’ll coach, review performance, resolve complex queries and use SAP to process orders, coordinating with stakeholders.
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