Spanish speaking Customer Care Advisor - Luxury Brand

An iconic luxury jewellary brand is hiring a bilingual Spanish Customer Service Advisor at their Central London head office. This is a fantastic opportunity if you have worked in Customer Service or Customer Care seeking a challenge offering more variety using your Spanish.
 
Responsibilities of the Customer Care Advisor:
Assisting Spanish and English speaking clients with product enquiries
Updating and maintaining the order database
Providing support to clients registering online and having their orders processed through the website
Assisting clients with any issues regarding returns or orders via email and phone
Dealing with any complaints in a timely manner – escalating any issues to relevant departments
Regular liaison with the logistics department regarding late deliveries or faulty goods
Liaison with the fulfilment team when necessary
Convert customer enquiries into sales opportunities - upsell
Handling accounting enquiries with the finance team
Requirements of the Customer Care Advisor:
Excellent English language skills
Fluency in Spanish   
Proven experience in a professional environment in Customer Service or Administration
Flexibility and team orientation essential
Knowledge of ticketing systems desirable
Ideally experience in a similar office-based job
If you are looking to either continue or start a career working for a well-established high-end brand with an outstanding reputation, we would love to hear from you.

To apply , please send your CV in English and in Word format to Tom.
language matters is acting as an employment business in relation to this vacancy