More jobs:
Customer Engagement Manager - Knightsbridge
Job in
London, Greater London, W1B, England, UK
Listed on 2026-08-20
Listing for:
Compass UK & Ireland
Full Time
position Listed on 2026-08-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Event Management & Planning, Retail Associate/ Customer Service
Job Description & How to Apply Below
£38,000 per annum | Full Time | Excellent Benefits
Create Memorable Customer Experiences
Are you passionate about delivering exceptional customer experiences and building meaningful relationships?
We're looking for a Customer Engagement Manager to champion the customer journey across a prestigious luxury department store hospitality operation. You'll play a key role in enhancing the guest experience, driving customer satisfaction and ensuring every interaction reflects the high standards of both Eurest and our client.
If you're a natural relationship builder with a passion for hospitality, service excellence and creating unforgettable moments, we'd love to hear from you.
What You'll Do
Lead the customer experience strategy across all food and hospitality outlets.
Build strong relationships with customers, clients and internal teams.
Gather customer feedback and turn insights into improvements.
Drive engagement initiatives, events and promotional activity.
Support operational teams to deliver exceptional service every day.
Monitor customer satisfaction and identify opportunities to enhance the overall experience.
Champion a culture of hospitality, service and continuous improvement.
What We're Looking For
Experience in customer engagement, hospitality, retail or guest experience management.
Outstanding communication and relationship-building skills.
A passion for delivering exceptional customer service.
Strong organisational skills with the ability to manage multiple priorities.
A proactive, positive and customer-focused approach.
Experience using customer insights to improve service delivery.
Why Join Eurest?
At Eurest , we're on a mission to make work better by helping people have better breaks .
We believe that great food, welcoming spaces and meaningful moments bring people together, boost wellbeing and create thriving workplace cultures. Every day, we create experiences that make a genuine difference to people's working lives.
Join a business where you'll help shape exceptional customer experiences, work with passionate teams and build a rewarding career within one of the UK's most iconic luxury retail destinations.
Create lasting impressions. Inspire exceptional service. Help create better breaks with Eurest. Apply today
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×