Client support executive

Client Support Executive

We are looking for both overseas and domestic Education Customer Support executive, Understand student profiles and counsel accordingly for different countries. Shortlist courses and university options most suitable, Convert students to apply and then the application team takes over. No pressure to push or promote any particular university, etc.

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Planning the training and standardization of service delivery.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

• Excellent interpersonal, written, and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.

Baskar Complex, Besant Road, Chinna Chokkikulam, Tamil Nadu-625002, India.

Full-time

₹10,000.00 - ₹25,000.00 per month

1-3 years

9:30am - 6:30pm

Mon - Sat

No.of Vacancy : 2

Entrily is a global admission portal that simplifies the study abroad application process for students, recruiters, and institutions, offering a comprehensive platform to enhance the international education experience.

5, Limeharbour Court, London, United Kingdom E14 9RH

Manasa Sarovar Apartments, 3rd floor, Naveen Nagar, Khairatabad-500004, India.

5A Baskar Complex, 2nd floor, Besant Road, Chinna Chokkikulam, Tamil Nadu-625002.

• Students
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