Spanish speaking Customer Care Advisor – Luxury Brand

Spanish speaking Customer Care Advisor – Luxury Brand

An iconic luxury jewellary brand is hiring a bilingual Spanish Customer Service Advisor at their Central London head office. This is a fantastic opportunity if you have worked in Customer Service or Customer Care seeking a challenge offering more variety using your Spanish.

Responsibilities of the Customer Care Advisor:

• Assisting Spanish and English speaking clients with product enquiries
• Updating and maintaining the order database
• Providing support to clients registering online and having their orders processed through the website
• Assisting clients with any issues regarding returns or orders via email and phone
• Dealing with any complaints in a timely manner – escalating any issues to relevant departments
• Regular liaison with the logistics department regarding late deliveries or faulty goods
• Liaison with the fulfilment team when necessary
• Convert customer enquiries into sales opportunities – upsell
• Handling accounting enquiries with the finance team

Requirements of the Customer Care Advisor:

• Fluency in Spanish
• Proven experience in a professional environment in Customer Service or Administration
• Flexibility and team orientation essential
• Knowledge of ticketing systems desirable
• Ideally experience in a similar office-based job

If you are looking to either continue or start a career working for a well-established high-end brand with an outstanding reputation, we would love to hear from you.

Salary:
Competitive (circa 15 per hour)

Location:

Kampen, Netherlands (ma...

3rd Floor, 9 Irving Street, London, WC2H 7AH