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Enterprise Customer Care Pro (SaaS, Global, Equity
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-08-21
Listing for:
Socotra, Inc.
Full Time
position Listed on 2026-08-21
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support
Job Description & How to Apply Below
Location: Greater London
Choco seeks a Customer Care Associate - Enterprise to own the customer experience for a strategic account. You will collaborate with implementation, customer success, and solutions engineering to drive timely resolutions and ensure enterprise-scale delivery.
This role blends daily support with ongoing improvement, gaining deep understanding of account users, workflows, and operational context to resolve issues and shape support processes.
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