Global Customer Support Leader — Hybrid (3/2
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-08-21
Listing for:
IAG Cargo
Full Time
position Listed on 2026-08-21
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Technical Support
Job Description & How to Apply Below
Location: Greater London
IAG Cargo is seeking a Senior Customer Support Manager to lead and oversee the global customer support function, driving service delivery and customer satisfaction across centres and hubs.
You will manage a global team, set SLAs, analyse performance, resolve escalations, and implement improvements while embedding a customer-centric mindset and collaborating with cross-functional partners. This role requires strategic leadership and a passion for excellence.
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