Support Team Receptionist

Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service.

Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client’s community.

Overall purpose of the role:

To provide excellent service to clients delivering the highest standard of customer service and ensuring all duties are carried out to the highest standard at various locations across London.

Personal Profile:

Professional and well presented with integrity and a positive and can-do attitude.

Passionate about delivering exceptional service and take responsibility for your contribution to the team

Flexible and able to fit into different teams to support operations efficiently and meet different clients expectations.

Operational Skills

Reception Services is responsible for all Receptions across the client offices. The core service hours of Reception Services are 07.00 - 19.00, working Monday to Fridays, 40 hours per week.

Responsibilities:

Client Care

• Stand to greet all guests/ visitors, ensure eye contact is made within 10 feet of the reception desk
• Greet internal and external clients with a smile, acknowledging them promptly, using the agreed welcome “Good Morning/Good Afternoon …” and their name once established
• Escort guests to required destination or use the concierge service, ensuring smooth transitions between team members at each stage of their journey
• Aim to provide an update to any visitors waiting for verification in reception every five minutes
• Welcome and escort guests to meeting rooms, taking coats and luggage as required
• Offer refreshments in the lounge area if guests are waiting and ensure you keep them updated on their host’s arrival
• Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner
• Continually develop client knowledge and share that information with the team
• Maintain the necessary awareness of building facilities to advise and direct guests appropriately
• Answer calls as per the required standards and deliver messages in a timely manner
• Assist with hospitality duties (required only on some sites)
• Assist with any ad hoc duties as required

Team Work and Communication

• Assist with any ad hoc duties as required
• Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
• Liaise with conference floors and concierge (if applicable) to ensure the smooth arrival of the host’s client.
• Communicate to the Reception Supervisor about any new / on-going / potential issues and complaints so that they are addressed accordingly. Follow this up promptly with a detailed email
• Communicate effectively with the conference team, the hospitality team and the reservations team on new bookings, changes to existing bookings and on any cancellations
• Provide assistance according to business needs e.g. lunch, cover annual leave cover etc
• Take part in the cross-training program which covers all areas of the department, when available

Personal Presentation

• Maintain a professional, polite and considerate manner at all times
• Adhere to uniform and presentation standards as per the dress policy

Please note that you will need to comply with the individual site standards and procedures which you will be informed of during your training.

What can you bring?

The experience and knowledge we are looking for from the future Receptionist include:

• Excellent standard of communication skills, verbal and written
• Excellent working in a team or alone
• Previous…