Customer Support & Product Enablement Specialist
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-08-23
Listing for:
Valeria Aguerri
Full Time
position Listed on 2026-08-23
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Customer Success Management
Job Description & How to Apply Below
Valeria Aguerri is looking for a customer support professional to respond to inquiries via Intercom with speed and empathy, troubleshoot product issues, and escalate bugs when needed. You’ll also help build self-serve resources to reduce incoming tickets.
In this role you’ll partner with Product, Engineering and Customer Success to surface customer feedback, improve workflows, and measure support volumes, resolution times, and content performance, balancing reactive support with proactive
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