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Customer Success Operations Administrator
Job in
London, Greater London, W1B, England, UK
Listed on 2026-08-24
Listing for:
Chambers and Partners
Full Time
position Listed on 2026-08-24
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support -
Business
Customer Success Management
Job Description & How to Apply Below
Execute Customer Success operations processes to improve the customer journey post-sale until renewal.
Automate workflows for CS and our off-shore team.
Drive data-backed decision-making by tracking metrics
Analyse customer data to identify trends and opportunities for improvement.
Improve reporting to help CS address the at-risk customers.
Facilitate cross-functional collaboration within the CS Team
Stay aligned with Research, Product, and Sales Operations.
KPIs – customers are able to access their products within 1 working day; assist and ensure our off-shore team’s performance is 100% accurate (cases closed, enablement activities, emails sent, etc.).
A natural people person who enjoys helping others
Curious
Highly organi...
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