Night Concierge

Department: SBP Residential

Company:
Canary Wharf Residential Management Limited

Reporting to:
Manager - Front of House

Our Concierge team serve as the first point of contact for residents and visitors, ensuring a welcoming and secure environment within the residential building. This role is responsible for delivering exceptional customer service, managing front desk operations, and assisting with resident inquiries and requests.

Shift - 4 on 4 off, 19:00 - 07:00

Salary - £35,937

Closing date - 11/09/2026

Resident & Community Engagement

• Provide a warm welcome to residents and guests, ensuring they feel at home.
• Collaborate with colleagues, residents, and partners for seamless service delivery; including liaising with the Building Manager on surveys and feedback to identify areas for improvement.
• Support with the coordination community events and foster an inclusive, welcoming environment.
• Supporting all marketing and promotional aspects of the building and its apartments.

Front Desk & Resident Support

• Act as the first point of contact for all inquiries, requests, and maintenance issues.
• Take ownership of problems, resolve them promptly, and elevate to the Helpdesk when needed.
• Assist tenants with move-ins, inductions, and appliance demonstrations.
• Manage tenancy inspections, apartment viewings, and move-in/out checks.
• Ensure reception and common areas are clean, inspected, and presented immaculately. This may include occasionally cleaning in the absence of the cleaning team.
• Perform administrative tasks and assist with ad-hoc duties when covering the desk.
• Provide detailed handovers at the end of each shift to ensure continuity of service.

Service Coordination & Security

• Coordinate services such as deliveries, bookings, and visitor access.
• Oversee access control, parcel management, amenity space bookings, and process resident payments.
• Conduct regular building inspections and maintain uncompromised security.
• Maintain accurate records of safety checks, contractor visits, and daily activity logs.

• Previous experience in a front of house role (e.g. concierge) specifically following a night shift pattern, as this role will include lone working. Experience in residential property (preferred).
• Strong interpersonal and communication skills with the ability to build rapport quickly.
• Excellent problem-solving skills and the ability to take ownership of issues until resolution.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Professional, approachable, and confident with a strong customer service ethos.
• Highly organised and proactive, with the ability to anticipate needs and act promptly.
• A team player who values inclusivity and works effectively with diverse stakeholders.
• Ability to maintain confidentiality (including appropriate document control).
• Competent in handling administrative tasks.
• Good level of computer literacy using Microsoft Word, Excel and Outlook.
• Ability to use IT systems and/or CRM platforms (desirable).
• High standard of written and spoken English, additional language skills are of benefit.
• All colleagues should be clean and presentable at work.

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.