Octopus in Colour Internship - Customer Operations Specialist

We are looking for a Customer Operations Intern who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero-carbon driving.,

• Work with colleagues in the customer experience team and other parts of the business to ensure customers receive the best experience during every interaction.
• Receive a crash course in 'all things Octopus'.
• Support our Customer Operations team in managing customer journeys from contracting right through to car delivery and after, escalating issues where needed.
• Provide feedback on our current service processes and systems and propose changes where necessary, based on prior experience.
• Problem-solve to ensure everything is ready for the customer to enjoy a smooth transition and remove any blockers that arise.
• Speak to customers on the phone or by email to help aid them on their journey toward driving an EV.
  No prior knowledge of EVs or the automotive industry required.
• A "can-do" attitude and a desire to learn by getting stuck in.
• A passion for problem solving and going above and beyond to deliver a great customer experience.
• Experience working independently and as part of a close-knit team.
• A curious eye for detail and a willingness to spot areas of improvement - we love hearing examples.
• A natural finisher and effective operator - leaving no loose ends.
• Willingness to gain insight into a rapidly growing company and to adopt changes quickly.